Politique d’expédition
Where we ship
We currently ship within the United Kingdom only.
Processing time
Orders are packed and dispatched within 1–2 working days. Orders placed at a weekend or on a bank holiday are dispatched the next working day.
Delivery times and cost
Royal Mail Tracked 48 — 2–3 working days after dispatch. Free on all orders.
Delivery times are estimates and start from the day of dispatch, not the day the order is placed.
Tracking
You'll receive a confirmation email when your order is dispatched, with a tracking number. Please allow up to 24 hours for tracking to update.
Delays
Delivery estimates are not guaranteed. We are not responsible for delays caused by the carrier or events outside our control. If your order hasn't arrived within 10 working days of dispatch, contact us at hello@solution-studio.com and we'll look into it.
Wrong or incomplete address
Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an address entered incorrectly. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery at your cost.
Lost or damaged parcels
If your parcel arrives damaged, or doesn't arrive at all, email us at hello@solution-studio.com within 14 days of the expected delivery date and we'll resolve it.
Questions